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A photo failed or is still being checked
A technical failure uses no credits. If the outcome is uncertain, the credits stay reserved while we investigate. Do not keep submitting the same job to fix it. Contact us if it remains unresolved. A completed AI photo may have imperfections; it is delivered without automatic retouching.
Payments and credits
Check your account for your balance and subscription. If you paid but your credits are missing, contact us with the payment date and amount. Do not pay again for the same purchase.
Logging in
Use your email and password or Google when available. Previously used a login link? Choose “Forgot your password, or never set one?” to set a password on the same account.
Your data
Your account contains controls for deleting your data and withdrawing training permission. Contact us for a data copy, a rejected-photo review or an outstanding deletion request.